Course Code: SIT50122

Diploma of Travel and Tourism Management

This course prepares students for leadership in travel and tourism, covering customer service, sales, marketing, operations, finance, product development, tours, cybersecurity, and real-world training

About this Course

The Diploma of Travel and Tourism Management prepares students for leadership and managerial roles within the travel and tourism industry. This qualification focuses on developing advanced skills in customer service, sales, and marketing, as well as operational and financial management.

Special emphasis is placed on areas such as product development, destination knowledge, and managing tours and group experiences, making it ideal for those looking to excel in dynamic roles such as tour operations, travel consultancy, or visitor information services. With electives tailored to address critical areas like cybersecurity awareness, marketing, and team performance, this program offers students the flexibility to align their learning with specific career goals and industry needs.

Practical training and real-world case studies ensure graduates are ready to lead with confidence in a competitive global market.

Entry Requirements

While there are no formal entry requirements for the qualification, students are encouraged to meet the following recommendations to ensure successful participation in this advanced-level qualification:

Age: Applicants should be at least 18 years old at the time of commencement.
Academic Background: Completion of Year 12 or equivalent
Communication Skills: Applicants are expected to have the necessary language and communication skills to engage with course materials, participate in learning activities, and complete assessments effectively. Support services are available to assist students if needed.

Licencing and Regulatory Information

There are no specific licensing, legislative, or certification requirements for this qualification at the time of publication

In line with the 2025 RTO Standards, students’ Language, Literacy, Numeracy, and Digital (LLND) skills will be assessed prior to enrollment to ensure their readiness to successfully participate in the course.

All training aligns with Commonwealth and State/Territory legislation, Australian standards, and industry codes of practice.

Overall Impacts & Key Benefits

Destination and Product Expertise: Develop the ability to provide specialist advice on domestic and international destinations, as well as create and market tourism products that meet customer needs.
Leadership and Team Management: Gain the skills to lead diverse teams, manage staff performance, and foster a culture of excellence in tourism operations.
Financial and Operational Management: Master critical competencies in interpreting financial information, preparing budgets, and managing operational efficiency for tourism businesses.

Customer Experience Excellence: Learn to enhance customer satisfaction and service quality by managing conflict, implementing service standards, and exceeding client expectations.
Sales and Marketing Mastery: Build skills in sales coordination, marketing activities, and implementing strategies to grow revenue and build strong customer relationships.
Risk and Compliance Proficiency: Acquire knowledge in managing risk to organisational reputation, ensuring work health and safety, and promoting cybersecurity awareness to support modern tourism operations.

What you will Study

The SIT50122 Diploma of Travel and Tourism Management requires the completion of 23 units, including:

13 Core Units
10 Elective Units

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk have one or more prerequisites. Refer to individual units for details.

Our experienced team collaborates with clients and industry partners to carefully select elective units that align with workforce development needs and organisational goals. This ensures that all qualifications are tailored to industry demands, equipping graduates with the skills to excel in their chosen fields and meet sector-specific requirements.

Graduates at this level will have specialised knowledge and skills for skilled/professional work and/or further learning.

Recognition of Prior Learning (RPL)

At AAHPL, we recognise the value of the skills and expertise gained through experience, training, or prior education. Our Recognition of Prior Learning (RPL) process allows existing competencies to be formally acknowledged, creating a streamlined pathway to achieving qualifications faster.

To learn more about AAHPL’s RPL and Credit Transfer process, refer to the Skills Recognition page on our website.

Units of Study

BSBTWK501 Lead diversity and inclusion

SIRXOSM007 Manage risk to organizational reputation in an online setting

SITTIND003 Source and use information on the tourism and travel industry

SITXCCS015 Enhance customer service experiences

SITXCCS016 Develop and manage quality customer service practices

SITXCOM010 Manage conflict

SITXFIN008 Interpret financial information

SITXFIN009 Manage finances within a budget

SITXFIN010 Prepare and monitor budgets

SITXHRM009 Lead and manage people

SITXMGT004 Monitor work operations

SITXMGT005 Establish and conduct business relationships

SITXWHS007 Implement and monitor work health and safety practices

SITTTVL001 – Access and interpret product information

SITTTVL002 – Provide advice on international destinations

SITTTVL003 – Provide advice on Australian destinations

SITTTVL004 – Sell tourism products or services

SITTTVL011 – Provide specialist advice on cruises

SITTGDE016 – Lead tour groups

SITXMPR011 – Plan and implement sales activities

SITXMPR012 – Coordinate marketing activities

SITXHRM012 – Monitor staff performance

BSBXCS402 – Promote workplace cyber security awareness and best practices

Our Online Campus Platform

Welcome to eVersity Online Campus

Innovation Meets Education

eVersity Online Campus is more than a learning platform—it’s the heart of AAHPL’s commitment to delivering innovative, flexible, and industry-aligned education. Designed with institutions, industry partners, and participants in mind, eVersity combines advanced technology with human-centered support.

Tailored Learning Solutions: Access a dynamic platform that supports diverse qualifications, from hospitality to business, with features customised to meet workforce and industry needs.
AI-Driven Personalisation: Benefit from cutting-edge AI tools that provide tailored learning pathways, real-time progress tracking, and adaptive support, ensuring an engaging and efficient educational journey.
Seamless Integration: Centralise all training and assessment materials, resources, and communication in one easy-to-navigate portal.
Flexibility for Modern Learners: Study anytime, anywhere with mobile-friendly access and intuitive tools like text-to-speech and automated reminders to keep you on track.
Collaboration-Ready: Built to support partnerships with institutions and employers, eVersity is designed to align with organisational needs while empowering participants to succeed.

Whether enhancing skills or exploring new opportunities, eVersity ensures a streamlined, future-focused experience supported by Industry Insight Avatars—interactive guides offering real-world expertise to enrich the learning journey.

Student Well-Being & Pastoral Care

At AAHPL, we believe that student well-being is fundamental to both academic success and personal growth. By combining tailored support services with proactive pastoral care, we ensure every participant has access to the resources and encouragement they need to thrive.

Comprehensive Support Services: We offer academic assistance, mental health resources, and referrals to external agencies to address a variety of student needs.
Inclusive Learning Environment: A culturally safe and inclusive space is fostered, celebrating diversity and ensuring equitable access for all students.
Proactive Progress Monitoring: Through our eVersity system, we actively track student progress and identify areas where additional support is required.
Motivational Outreach: Students receive personalised reminders and encouraging messages to inspire and keep them focused on their journey.
Empathetic Team: Our team is dedicated to fostering an environment of compassion and understanding, supporting students through challenges and celebrating their successes.

Together, these initiatives reflect AAHPL’s unwavering commitment to leaving no student behind, nurturing confidence, resilience, and readiness for the future.

Pathways: Continue your studies

Upon completing the SIT50122 Diploma of Travel and Tourism Management, graduates can progress to:

SIT50422 Diploma of Hospitality Management (Opportunity to undertake a Dual Qualification)
SIT60322 Advanced Diploma of Hospitality Management
Bachelor’s degree programs in tourism, hospitality, or business management.

These pathways provide opportunities to further specialise and prepare for senior leadership roles within the industry.

Vocational study pathway
Enrol in a range of AAHPL courses designed to help you kick-start your career and education goals.

AAHPL degree pathway
From certificates to Diplomas, to Advanced Diplomas, continue your studies with us to help build your success.

AAHPL – university partnership pathways
AAHPL has partnerships with a number of Australian universities. These universities offer guaranteed entry and credit transfer to eligible students. How much credit you are eligible for varies depending on the course and university you choose.

Other university pathways
You may gain entry to an international university using your AAHPL qualifications. Acceptance and the amount of credit transfer may vary depending on the university and course studies. Check your credit eligibility.

Keep learning with AAHPL

Employment Outcomes

Occupational Pathways

Marketing Manager
Sales Manager
Travel Agency Manager
Tour Group Leader
Tourism Development Officer
Visitor Information Services Manager
Sales and Marketing Coordinator
Product Development Manager

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