Course Code: BSB30120

Certificate III in Business (Records and Information Management)

This qualification suits individuals in Business Services roles, performing routine tasks with tech and business skills, applying judgment & knowledge, and offering technical advice to support a team.

About this Course

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Embark on a future-focused journey in business records and information management with this comprehensive course. Designed for entry-level learners, this qualification provides the critical skills and knowledge needed to excel in administrative and records management roles while setting the foundation for long-term career growth.

According to the Australian Government’s Job Outlook service, administrative and data management roles are in high demand, with more than 182,000 job openings projected in the next five years. This course positions you to confidently step into these expanding opportunities, equipped with practical expertise.

This program builds a strong foundation in sustainable and inclusive workplace practices, fostering effective communication, teamwork, and organisational skills essential for professional success. You’ll also gain critical knowledge in workplace health and safety and cybersecurity, ensuring you are prepared to address modern business challenges.

Specialising in Records and Information Management, you’ll develop practical skills to organise, retrieve, and maintain workplace records securely. Additionally, this course features cutting-edge training in promoting workplace cybersecurity awareness and best practices, enabling you to confidently manage sensitive information and safeguard organisational data.

Guided by experienced industry professionals, this course ensures you have the support and expertise needed to achieve your career aspirations. Upon completion, you’ll be ready to pursue entry-level roles across a variety of industries and well-positioned to continue your education with diploma-level qualifications, opening doors to further career advancement.

Entry Requirements

While there are no formal entry requirements for the qualification, students are encouraged to meet the following recommendations to ensure successful participation in this advanced-level qualification:

Age: Applicants should be at least 18 years old at the time of commencement.
Academic Background: Completion of Year 12 or equivalent
Communication Skills: Applicants are expected to have the necessary language and communication skills to engage with course materials, participate in learning activities, and complete assessments effectively. Support services are available to assist students if needed.

Licencing and Regulatory Information

There are no specific licensing, legislative, or certification requirements for this qualification. However, individual units may specify relevant requirements where applicable.

In accordance with the 2025 RTO Standards, students’ Language, Literacy, Numeracy, and Digital (LLND) skills will be assessed prior to enrolment to ensure they meet the requirements for successful course participation.

Overall Impacts & Key Benefits

Foundational Records Management Skills: Learn to organise, retrieve, and maintain workplace records with precision and professionalism.
Cybersecurity Readiness: Gain critical knowledge to promote cyber hygiene best practices and securely manage sensitive workplace information, meeting the demands of modern business environments.
Digital Literacy Proficiency: Develop confidence in using business software and information systems to enhance workplace efficiency.

Compliance and Best Practices: Understand and apply workplace safety, sustainability, and inclusive practices aligned with industry standards.
Career-Ready Outcomes: Build the practical skills needed to excel in entry-level roles, such as records clerk or administrative assistant, across various industries.
Pathways to Growth: Lay the groundwork for higher qualifications in business, records management, or leadership, ensuring long-term career advancement.

What you will Study

The BSB30120 Certificate III in Business requires the completion of 13 units, including:

6 core Units
7 elective Units

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Our experienced team collaborates with clients and industry partners to carefully select elective units that align with workforce development needs and organisational goals. This ensures that all qualifications are tailored to industry demands, equipping graduates with the skills to excel in their chosen fields and meet sector-specific requirements.

Graduates at this level will have theoretical and practical knowledge and skills for work and/or further learning.

Recognition of Prior Learning (RPL)

At AAHPL, we recognise the value of the skills and expertise gained through experience, training, or prior education. Our Recognition of Prior Learning (RPL) process allows existing competencies to be formally acknowledged, creating a streamlined pathway to achieving qualifications faster.

To learn more about AAHPL’s RPL and Credit Transfer process, refer to the Skills Recognition page on our website.

Units of Study

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication

BSBXCS304 Apply cyber hygiene best practices

BSBXCS303 Securely manage personally identifiable information and workplace information

BSBPEF301 Organise personal work priorities

BSBINS302 Organise workplace information

BSBINS303 Use knowledge management systems

BSBINS307 Retrieve information from records

BSBINS309 Maintain business records

Our Online Campus Platform

Welcome to eVersity Online Campus

Innovation Meets Education

eVersity Online Campus is more than a learning platform—it’s the heart of AAHPL’s commitment to delivering innovative, flexible, and industry-aligned education. Designed with institutions, industry partners, and participants in mind, eVersity combines advanced technology with human-centered support.

Tailored Learning Solutions: Access a dynamic platform that supports diverse qualifications, from hospitality to business, with features customised to meet workforce and industry needs.
AI-Driven Personalisation: Benefit from cutting-edge AI tools that provide tailored learning pathways, real-time progress tracking, and adaptive support, ensuring an engaging and efficient educational journey.
Seamless Integration: Centralise all training and assessment materials, resources, and communication in one easy-to-navigate portal.
Flexibility for Modern Learners: Study anytime, anywhere with mobile-friendly access and intuitive tools like text-to-speech and automated reminders to keep you on track.
Collaboration-Ready: Built to support partnerships with institutions and employers, eVersity is designed to align with organisational needs while empowering participants to succeed.

Whether enhancing skills or exploring new opportunities, eVersity ensures a streamlined, future-focused experience supported by Industry Insight Avatars—interactive guides offering real-world expertise to enrich the learning journey.

Student Well-Being & Pastoral Care

At AAHPL, we believe that student well-being is fundamental to both academic success and personal growth. By combining tailored support services with proactive pastoral care, we ensure every participant has access to the resources and encouragement they need to thrive.

Comprehensive Support Services: We offer academic assistance, mental health resources, and referrals to external agencies to address a variety of student needs.
Inclusive Learning Environment: A culturally safe and inclusive space is fostered, celebrating diversity and ensuring equitable access for all students.
Proactive Progress Monitoring: Through our eVersity system, we actively track student progress and identify areas where additional support is required.
Motivational Outreach: Students receive personalised reminders and encouraging messages to inspire and keep them focused on their journey.
Empathetic Team: Our team is dedicated to fostering an environment of compassion and understanding, supporting students through challenges and celebrating their successes.

Together, these initiatives reflect AAHPL’s unwavering commitment to leaving no student behind, nurturing confidence, resilience, and readiness for the future.

Pathways: Continue your studies

Upon completing the BSB30120 Certificate III in Business (Records and Information Management), graduates can advance to:

BSB40520 Certificate IV in Leadership and Management
BSB50120 Diploma of Business
BSB60120 Advanced Diploma of Business
Other Advanced Diploma qualifications within the business services field.

These pathways provide opportunities to deepen your skills and progress into leadership or specialised business roles.

Vocational study pathway
Enrol in a range of AAHPL courses designed to help you kick-start your career and education goals.

AAHPL degree pathway
From certificates to Diplomas, to Advanced Diplomas, continue your studies with us to help build your success.

AAHPL – university partnership pathways
AAHPL has partnerships with a number of Australian universities. These universities offer guaranteed entry and credit transfer to eligible students. How much credit you are eligible for varies depending on the course and university you choose.

Other university pathways
You may gain entry to an international university using your AAHPL qualifications. Acceptance and the amount of credit transfer may vary depending on the university and course studies. Check your credit eligibility.

Keep learning with AAHPL

Employment Outcomes

Occupational Pathways

Records Clerk
Administrative Assistant
Data Entry Operator
Information Management Assistant
Cybersecurity Support Officer
Customer Service Officer
Customer Service Representative
Clerical Officer
Compliance Assistant
Data Security Administrator (Entry-Level)

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